Frequently Asked Questions
Check out some of the questions we receive most often below. Don't see what you're looking for? Click here to contact us.
Decking
Why composite decking?
Composite decking has a number of advantages. It's designed to hold up well in the elements, and it looks good enough to compliment any backyard space. The composite decking is manufactured right here in Florida and the parts are sourced from the US Southeast. Additionally composite offers the sweet spot of a solid bounceback without a loud sound to match.
What are my customization options?
You can choose from four colors for the Buddy Wall, but after that there are plenty of additional customizations you can make. You're welcome to paint the composite decking, and stencils and large stickers work as well.
Can I spraypaint on the Ball Wall?
You bet!
Shipping and Handling
Do you accept returns?
If your Buddy Wall arrives damaged or defective, we are more than happy to replace your merchandise free of charge.
With that said, we don't take returns otherwise, since the shipping costs associated with returns are prohibitively high.
We are happy to work with you on modifications to make your Wall better - just contact us.
Why does it cost so much to ship?
Shipping is expensive, particularly when you're moving a 50-pound box across time zones. Shipping rates are set by our carrier partners, and we don't make any money on the shipping and handling fee.
How quickly do you turn around orders?
All Buddy Walls are made to order and we aim to ship orders within 2 business days.
General FAQ
This doesn't look that complicated... Couldn't I just make this myself?
Of course! In fact the idea for the Ball Wall came from our building our own rebounders with materials from the hardware store.
The Buddy Wall you can buy now is the result of many trials, even more errors and countless trips back and forth to Lowes and Ace and Home Depot, in order to develop a prototype worthy for sale to lax families.
How much does the Buddy Wall weigh?
42 pounds
What are Buddy Wall dimensions?
When in place the Buddy Wall has a rebound surface that's 30" x 30". When belng wheeled around, the Buddy Wall measures 30" x 38" x 6".
Do you offer bulk discounts?
We do! In fact, each Buddy Wall you add to your order comes with a 15% discount applied in your cart.
Why would I want multiple Buddy Walls?
There are plenty of reasons you might:
- better practice with both hands
- the kids play for different programs and want their own custom Buddy Walls
- yours is a House Divided
I could see these being popular with my players. Do you offer program discounts?
We do! Contact us to discuss more. We'll hook you up with custom boards and a promo code that you can share with your team for 15% off.