Frequently Asked Questions

Check out some of the questions we receive most often below. Don't see what you're looking for? Click here to contact us.

Decking

What are the differences among deck types?

The Buddy Wall uses basic composite decking with a scalloped backside. Composite decking holds up well under the elements and gives players a speedy, forceful bounce back for their throws, and the scalloped decking helps keep weight and costs down.

Our Enhanced Composite decking has a few big advantages over basic decking:

Better Ball Speed
It's thicker and more dense, so the force of the ball coming off the the wall is greater.
Less Sound
Virtually all rebounders make a sound when a ball hits it. Due to the increased density of enhanced decking, the "thud" of the ball against the Buddy Wall is lower and quieter than with our basic composite
Design Flexibility
With our enhanced decking, customers can choose from a smooth finish or a textured, wood-like finish.

Can I paint on the Ball Wall?

You bet! No matter what type of decking you choose -- basic composite, enhanced composite or wood -- you can paint and style your Buddy Wall to your heart's content. Just be sure that when selecting paints you check to ensure that they bond with plastic/composite decking.

I didn't customize my wall before but now I'd like to. What should I do?

Shipping and Handling

Do you accept returns?

If your Buddy Wall arrives damaged or defective, we are more than happy to replace your merchandise free of charge.

With that said, we don't take returns otherwise, since the shipping costs associated with returns are prohibitively high.

We are happy to work with you on modifications to make your Wall better - just contact us.

Why does it cost so much to ship?

Shipping is expensive, particularly when you're moving a 50-pound box across time zones. Shipping rates are set by our carrier partners, and we don't make any money on the shipping and handling fee.

How quickly do you turn around orders?

All Buddy Walls are made to order and we aim to ship orders within 2 business days.

General FAQ

This doesn't look that complicated... Couldn't I just make this myself?	Of course! In fact the idea for the Ball Wall came from our building our own rebounders with materials from the hardware store. The Buddy Wall you can buy now is the result of many trials, even more errors and countless trips back and forth to Lowes and Ace and Home Depot, in order to develop a prototype worthy for sale to lax families.
How much does the Buddy Wall weigh?	The assembled Buddy Wall weighs roughly 42 pounds and 45 pounds for versions with Enhanced Composite decking. The Woody version is of comparable weight.
Do you offer bulk discounts?	We do! In fact, each Buddy Wall you add to your order comes with a 15% discount applied in your cart.
Why would I want multiple Buddy Walls?	There are plenty of reasons you might: better practice with both hands Yours is a House Divided The kids play for different programs and want their own custom Buddy Walls. They're just really cool!
I could see these being popular with my players. Do you offer program discounts?	We do! Contact us to discuss more. We'll hook you up with custom boards and a promo code that you can share with your team for 15% off.